Terms of Service
These terms govern your use of SurveySalad and our services. Please read them carefully.
Last updated: February 3, 2025
Acceptance of Terms
By accessing and using SurveySalad, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These Terms of Service may be updated from time to time without notice. Your continued use of the service constitutes acceptance of any changes.
User Accounts
To access certain features of our service, you may be required to create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain the security of your password and account
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized access
We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.
Survey Creation and Content
When creating surveys on our platform, you agree that:
- You own or have the right to use all content in your surveys
- Your surveys comply with all applicable laws and regulations
- You will not create content that is illegal, harmful, or offensive
- You will respect the privacy and rights of survey respondents
- You will not use our service for spam, phishing, or malicious activities
We reserve the right to remove any content that violates these terms or our community guidelines.
Data Ownership and Usage
Data ownership and usage rights are defined as follows:
- Your Content: You retain ownership of surveys you create and responses you collect
- Survey Responses: Respondents retain rights to their personal information
- Platform Data: We own aggregate, anonymized usage data and platform analytics
- AI Generated Content: AI-generated survey templates are provided as-is for your use
You grant us a limited license to process and store your data to provide our services.
Prohibited Uses
You may not use our service:
- For any unlawful purpose or to solicit unlawful activity
- To violate any international, federal, provincial, or state regulations or laws
- To transmit, or procure the sending of, any advertising or promotional material
- To impersonate or attempt to impersonate the company, employees, or other users
- To harvest or collect email addresses or other contact information
- To circumvent, disable, or interfere with security features
Billing and Payments
For paid services:
- Billing cycles are monthly or annual as selected
- Payments are processed securely through third-party providers
- Refunds are subject to our refund policy
- We reserve the right to change pricing with 30 days notice
- Late payments may result in service suspension
All fees are non-refundable except as required by law or as specified in our refund policy.
Limitation of Liability
To the fullest extent permitted by applicable law:
- Our service is provided "as is" without warranties of any kind
- We are not liable for any indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount paid by you in the past 12 months
- We do not guarantee uninterrupted or error-free service
Some jurisdictions do not allow the exclusion of certain warranties, so some limitations may not apply to you.
Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the jurisdiction where our company is registered.
Any disputes arising from these terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
Termination
We may terminate or suspend your account and access to the service immediately, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties, or for any other reason.
Upon termination, your right to use the service will cease immediately, though certain provisions of these terms will survive termination.
Contact Information
If you have any questions about these Terms of Service, please contact us:
- Email: [email protected]
- Support: Visit our Support Center