Support Center
We're here to help you make the most of SurveySalad. Find answers, get support, and learn how to create amazing surveys.
Frequently Asked Questions
Find quick answers to common questions
How does AI survey creation work?
Our AI analyzes your topic and goals to generate relevant questions, optimal question types, and survey structure. Simply describe what you want to learn, and our AI creates a professional survey in seconds.
How many responses can I collect?
Response limits depend on your plan. Free accounts get 100 responses per month, Pro plans get 1,000, and Enterprise plans have unlimited responses. You can upgrade anytime to collect more responses.
What analytics are included?
All plans include real-time response tracking, basic charts, and export options.
Are surveys mobile-friendly?
Yes! All surveys are automatically optimized for mobile devices, tablets, and desktops. Your respondents will have a great experience on any device.
How do I share my surveys?
You can share surveys via direct link, embed them on your website, email them to specific recipients, or share on social media. All sharing options are available from your dashboard.
Is my data secure?
Absolutely. We use enterprise-grade encryption, secure hosting, and follow strict privacy standards. Your data is never shared with third parties without your explicit consent.
Can I export my data?
Yes! You can export your survey responses in CSV. Raw data exports are available for advanced analysis in your preferred tools.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time from your account settings. You'll continue to have access to paid features until the end of your billing period.
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Support Hours
Monday - Friday
9:00 AM - 6:00 PM EST